Resetting may help address the following  issues: keyboard or mouse are not functioning properly, Chromebook seems frozen, or unable to wake up Chromebook.  

If trying to wake up device see step 3.

See instructions from Google below:

Step 1 of 3

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called

a hard reset. It will restart your Chromebook hardware (like your keyboard and touchpad).

At the bottom right, select the time.

Step 2 of 3

Select Shut down .

Step 3 of 3

On your Chromebook’s keyboard, press and hold Refresh and tap Power .

When your Chromebook starts up, release Refresh .

You’re all done.

Now you can reset your Chromebook.

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*Images from Google

How to Video: