Updating Account Info:
Parents/guardians can update account information at any time. Click the My Account icon at the top right of the Portal screens. The Update Account Info tab is the default tab.
Update Account Info Tab
From here, Passwords, Usernames, and Primary Email Address can be changed. Enter the new information in one or all of these categories, and click Update Account Information when finished.
The Current Primary Account Email Address will be indicated in the list of email addresses associated to the Guardian’s record. Select a different email address as the Current Primary Account Email Address and the appropriate Email Type for that address, OR enter the New Primary Account Email Address and select the Email Type for the new email address.
An error message will be presented if the New Primary Account Email Address is already used within the district as another person’s Primary Account Email Address.
Notes:
Primary Email address is the email address to which “Forgot Password?” emails will be sent.
The Username is restricted to max 254 characters.
The Username cannot contain the following characters: ! # $ % ^ & * ( ) + = - { } [ ] < > ?
The Password is restricted to max 50 characters.
Important information regarding Primary Email Address and Usernames
Depending on how the guardian is logging in to their Parent Portal account (web browser or Mobile App), the eSD system uses either the Portal Account's Username or Primary Email Address for login authentication. When logging in via a Web Browser, the system uses the portal account's Username as the login username. When logging in via the eSD Mobile App, the system uses the portal account's Primary Email Address as the login username.
Please see below for additional requirements regarding Usernames and Primary Email Addresses:
1.) If a guardian has multiple portal accounts (i.e., students in different districts), the guardian's Username for EACH parent portal account MUST be different, but the Primary Email Address for each account can be the same email address.
2.) Only ONE of that guardian's portal accounts can use the Primary Email Address as the Username.
3.) An email address can be set as the Primary Email Address for only ONE guardian, but other guardians in the household with portal accounts can include that email address as a secondary email address.
4.) Web browsers use the portal account's Username for login authentication. Guardians with multiple portal accounts must log in using the Username and password established for EACH account.
5.) The Mobile App uses the Primary Email Address for login authentication, allowing guardians with multiple portal accounts to have access to each of their accounts via the App, by selecting the applicable Role and/or District upon login.